Contact Us
This page explains how to contact the editorial team behind Online Casinos, what we can realistically help with, and — just as important — where to go when your issue is with a casino rather than with us. If your money is sitting in a pending withdrawal, we are not the fastest route to a fix, and we would rather point you to the right door than keep you waiting.
Where to email us
Write to [email protected]. One inbox handles everything: corrections, questions about a review, bonus-term queries, partnership enquiries and press requests. We aim to reply to everything we receive, though research-heavy questions take longer than a quick factual correction.
To save a round of back-and-forth, include the page you were reading, the casino name, the exact bonus or term you are asking about, and the state you are playing from. State matters more than most readers expect — the same brand can offer different terms, different payment options, or no service at all depending on where you are.
What we can help with
- Corrections. If a bonus percentage, wagering multiple, minimum deposit or expiry date on our site no longer matches the operator's own terms, tell us. Include a link or a screenshot if you have one.
- Explaining terms. We will walk through what a 40x playthrough, a maximum bonus bet cap or a cashout limit actually means in dollars for a given deposit.
- Reader experiences. Slow payouts, KYC requests that went nowhere, support that stopped replying — patterns across multiple readers change how we write about a brand.
- Editorial and commercial enquiries. Affiliate teams, PR contacts and operators who believe we have described their product inaccurately.
What we cannot do
- We cannot access, credit, unlock or close your casino account. We are a publisher, not an operator, and we have no back-office view of any brand listed here.
- We cannot release a withheld withdrawal, reverse a rejected bonus or overturn a confiscated balance.
- We cannot tell you whether a specific wager will win, and we do not give financial advice. Gambling is entertainment that costs money on average — it is not income and not a way out of debt.
- We cannot confirm a brand is safe. No one can. We can tell you what is published, what is verifiable and what is unresolved.
Take a casino dispute to the casino first
Almost every complaint we receive is resolvable through the operator's own channels, and going there first protects your position if you later escalate. A workable order:
- Open a ticket with the casino. Use live chat or email and ask for a written reference number. Verbal assurances in chat are hard to rely on later.
- Read the clause being applied to you. Ask support to quote the specific term — bonus cashout limit, maximum bet while wagering, source-of-funds requirement — rather than a general "terms breach".
- Complete verification properly. Most stalled withdrawals are KYC, not bad faith. Send a clear government ID, a proof of address dated within the operator's stated window, and proof of the payment method used.
- Escalate in writing. Ask for the complaints procedure and the name of the licensing body or dispute service the operator answers to.
- Go to the regulator. In states with licensed online casino play, the state gaming regulator accepts player complaints. Offshore and sweepstakes-style sites answer to different bodies — or to far weaker ones.
- Tell us afterwards. We cannot arbitrate, but documented outcomes feed into how we rate and describe brands.
Who can contact us, and the legal picture behind it
We write for adults aged 21 and over in the US. We will not help anyone under the legal minimum age find a way onto a gambling site, and we do not reply to those requests.
Online casino regulation in the US is a state matter, not a federal one. A handful of states license and regulate real-money online casino play and run their own player-protection and complaints machinery; many more allow only sports betting, sweepstakes-style social casinos or nothing at all. Federal law sits alongside this — the Wire Act and UIGEA shape payments and interstate activity — but it is your state that decides whether a licensed option exists where you live.
One distinction is worth repeating because it causes most of the confusion we get asked about: an operator accepting US customers is not the same as an operator being authorized to serve them. Offshore brands routinely accept deposits from states where they hold no license. If you play there, your recourse in a dispute is whatever that operator's own jurisdiction provides, which is usually far less than a state-licensed alternative. Verify the license and the state list before you deposit, not after a payout is held.
About the brands ranked on this site
Some links on Online Casinos are commercial, and we may earn a commission when a reader signs up through one. Commission does not buy a position in our rankings, and it does not stop us publishing a limitation. Ratings on this site are our editorial assessment based on published terms and public information — they are not customer-review scores, and they are not the result of us depositing or playing.
Readers frequently write in about the headline offers, so here is what sits behind the three biggest ones, with the parts that usually prompt the email.
Raging Bull — 410% up to $10,000 + 50 Free Spins
The largest headline match we list, and the one that generates the most questions about what "up to $10,000" really requires. A percentage match that size only reaches its ceiling on a very large deposit; at a typical $50 deposit you are looking at bonus credit in the low hundreds, not thousands. The 50 free spins are a separate component, usually tied to named games with their own value and expiry. Before claiming, check the playthrough multiple, whether it applies to the bonus only or to deposit plus bonus, the maximum bet allowed while wagering, and whether winnings from the bonus are capped at cashout. Limitation: very high match percentages typically come with the strictest wagering and cashout conditions, and eligibility depends on your state and payment method.
Magician Bet — 101% No Wagering
The opposite proposition, and the one we point readers to when they say they are tired of playthrough math. A no-wagering structure means qualifying winnings are not locked behind a multiple you have to clear before withdrawing — which is why a 101% match can be worth more in practice than a 400% match with a 60x requirement attached. Limitation: no-wagering offers are almost always smaller in headline size and often carry their own restrictions instead, such as game weighting, a maximum stake while the bonus is active, or a short expiry window. Read what replaced the wagering requirement rather than assuming nothing did.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Sits between the two above: a large match with the spins pinned to a specific named title rather than a general spin pool. That specificity matters — spins tied to one game are worth whatever that game's spin value and RTP deliver, and they cannot be moved to a slot you prefer. Limitation: game-specific free spins narrow your options, and like most large-match offers here the bonus funds carry a playthrough requirement and likely a cap on what you can withdraw from them.
Comparing the headline offers
| Casino | Headline offer | Editorial rating | What to check first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Deposit needed to approach the cap; wagering multiple |
| Magician Bet | 101% No Wagering | 9.8 | What restrictions replace the playthrough |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | 9.7 | Spin value on the named game; cashout cap |
| Uptown Aces | 600% For New Players | 9.7 | Maximum bonus amount behind the percentage |
| Card Crush | Instant Welcome Reward: 2 Mystery Coins & 5 Cards | 9.6 | What the coins and cards convert to |
| Zumba Cards | 250% Deposit Bonus up to 250 SC | 9.6 | SC redemption rules and minimum redemption |
| BetUS | 200% up to $4,000 for New Players | 9.2 | Rollover across casino and sportsbook |
| Amazon Jackpots | 4 Posters + 40 Free SC + Bonus Wheel for $20 | 9.0 | That this is a purchase, not a free offer |
| Slots and Casino | 500% up to $2,500 x3 | 9.0 | Whether all three tranches must be claimed in order |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | 8.9 | Crypto-denominated caps and conversion at withdrawal |
All offers are for new players unless stated otherwise, are subject to the operator's full terms, and may not be available in every state. Terms change without notice — the operator's own page is always the authority.
Questions about deposits, withdrawals and fees
This is the second-largest category in our inbox, so it helps to know what is in scope. We can explain how a method generally works and what to look for; we cannot chase a specific transaction.
- Debit cards are the most widely accepted deposit route for US players and are usually instant. Card deposits sometimes fail at the issuing bank rather than the casino.
- Credit cards are accepted by some operators and blocked by others, and some issuers treat gambling deposits as cash advances with their own fee and interest treatment.
- ACH and bank transfer are common for larger amounts and for payouts, typically settling in business days rather than minutes.
- E-wallets are generally the quickest payout option where supported. PayPal availability is limited and varies by operator and state — never assume it is offered.
- Crypto appears at several offshore brands, including the Bets.FM bonus above, which is denominated in BTC. Value can move between deposit and withdrawal, and the account cap is in crypto, not dollars.
Minimum deposits, minimum withdrawal amounts, weekly or monthly withdrawal limits and any processing fee are set by the operator and differ per method. Two things reliably slow a first payout anywhere: incomplete identity verification, and requesting withdrawal to a method you did not deposit with. Sort both before you win.
Questions about games and what is on offer
We also answer questions about what you actually get to play, which generally divides into slots (including progressive jackpot titles with pooled prize funds), RNG table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with a human croupier. Sweepstakes-style brands like Zumba Cards, Card Crush and Amazon Jackpots operate on a coin-and-redemption model rather than direct cash wagering, which changes both the bonus structure and how you get value out.
If you write to ask which games to pick, the useful answers are usually about return to player and volatility rather than any individual title, plus a check on game weighting — many bonuses count slot play at 100% toward wagering and table games at a fraction of that, or not at all.
Sportsbooks and other products at the same brands
Several operators listed here run more than a casino. BetUS pairs its casino with a sportsbook and racebook, so a welcome bonus may carry rollover conditions that behave differently on sports bets than on slots. Bets.FM likewise spans betting and casino play. If you are contacting us about a bonus at a dual-product brand, say which product you claimed under — it is frequently the reason a payout was held, and it is the detail most readers leave out.
Editorial method and how we handle corrections
Our rankings come from research and verification, not from play. We review published bonus terms, licensing and state-availability statements, payment and withdrawal documentation, complaints handling and the quality of what an operator discloses. We have not deposited at, played on or withdrawn from any brand listed here, and we never present advertised speeds as measured results.
Where something is unconfirmed, we say so. Where a claim is the operator's own advertising rather than verified fact, we attribute it. Time-sensitive findings on this page were checked on Sep 25, 2026. If you find something out of date, email the correction — we would rather fix it than defend it. You can read more about the people and process on our editorial and about page, and the rules governing use of this site are set out in our terms and conditions.
If gambling has stopped being fun
If your reason for contacting us is that play has gotten out of hand, please do not wait on our reply. Operator-level tools — deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion — take effect immediately once set, and state self-exclusion programs cover every licensed operator in that state. Blocking software on your devices adds another layer. Our responsible gambling resources set out the tools and the free, confidential US helplines available around the clock. We will always answer this kind of message, but the support services are better equipped than we are.
Common questions about contacting us
How long does a reply take?
Most straightforward questions and corrections are answered within a couple of business days. Anything requiring us to re-verify an operator's terms takes longer, because we check the source rather than reply from memory.
Can you get my withdrawal released?
No. We have no account access at any casino and no authority over payouts. Raise it with the operator in writing, complete verification, then escalate to the relevant regulator or dispute service. Send us the outcome and it informs our coverage.
Will you remove a casino from your rankings if I complain?
Not on a single report. Repeated, documented complaints about the same issue do affect how we describe and rate a brand, and we will say plainly when a pattern exists.
Do you accept paid placement?
We earn commission from some listings, and we disclose that. Payment does not buy a rank, a rating or the removal of a criticism.
I'm not in a state with licensed online casinos — can you tell me where to play?
We can explain how state licensing works and which categories of site operate where, but we will not steer you toward an operator that is not authorized to serve your state. That choice, and the reduced protection that comes with it, has to be yours and informed.
Before you write
If your question is about a bonus, the operator's terms page will answer it faster than we can, and it is the version that binds you. If it is about a transaction, the operator's support ticket is the only channel that can move it. If it is about something we published — a number that looks wrong, a term that changed, an experience that contradicts our write-up — that is exactly what [email protected] is for, and it makes the site better for the next reader.